Survey on customer satisfaction – 2021 Phone Satisfaction survey In order to always better answer your needs, and as part of our quality politic, we would be grateful if you would complete this survey. Thank you for your time and yours comments. The whole France Paratonnerres team Last name First name Company How do we take into account your needs ? (Easy contact, quality and effectiveness of the answers, solutions provided…) : * 5/10 Comments Adaptation of the quality of our products (Air terminals and counters) : * 5/10 Comments Adaptation of our prices (Air terminals and counters) : * 5/10 Comments Adaptation of our delivery times and terms : * 5/10 Comments Adaptation of our accessories (conductors, surge arresters, detectors...) : * 5/10 Comments Our technical marketing (studies, data sheets, catalogs, notices...) : * 5/10 Comments Our communication tools (web sites, social media, videos...) : * 5/10 Comments • What are, according to you, our specific strenghts / our differentiation from competitors (competitive advantages, technology, service, price, availability, other…) : • Do you consider that our products range should be extended to other products ? • How could we improve ourselves for increasing your national market shares ? (technology, service, price, availability, other…) : In the health context of 2020, have you felt an impact in our services? If so, at what level ? Are you sensitive to a social and environmental responsibility approach? Yes No If so, do you think that France Paratonnerres is making progress on these aspects? (carbon footprint, labels, actions ...) Yes No Your global satisfaction * 50% What is your perception of France Paratonnerres?
